Failover does not work

[rwalland]

Hi,

We had a situation by a customer that the primary trunk had failed and the failover over isdn was not working. The rule is in call routing (but it is not the last one (maybe because of that???)). I've checked the pstn dailing with the prefix 9 and it was ok.

Any ideas?

Thanks,

Robert

[davrays]

Hello Robert,

can you check is the routing rule for the primary trunk has "Fail Reason" set to "Any"?
If not - that is the reason of the problem. If yes, then can you paste those rules here, so we can see what could be wrong there?

Best regards,
David