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Thread: Call forwarding :-(

  1. #1

    Exclamation Call forwarding :-(

    I'm running the latest firmware on my Quadro and snom phones. I've been trying to set up call forwarding on a phone ( snom 360 ) whereby the user presses a button on the phone ( P1 ) and it forwards all calls to their mobile, then by pressing the same button again ( P1 ), it turns off Call forwarding.

    I set this up as follows:
    On the phone:
    Line settings>IP line settings>IP line 1 “advanced”
    Here I set P1 to “CallFwd” and saved the change which rebooted the phone.

    On the Extension:
    Users>extensions management>supplementary services>Caller ID Based Services>
    Unconditional Call Forwarding I set to enable and added an entry:
    Call type: Auto
    Forward to: 0871234567

    This seems like a logical approach but it hasn’t worked. Has anyone any advice on this or in general on call forwarding?

    Many thanks again,


  2. #2
    Quadro Architect
    Join Date
    Jun 2006
    Around myself


    Hi Paul
    everything you did is correct. What do you mean saying "it hasn’t worked"? Does it call when you press the button? Does it play something?

  3. #3


    thanks for the reply. Basically after setting up the config as above and pressing P1 the phone calls an extension. P1 used be configured to call a certain extension, I reconfigured it to "CallFwd", saved the config and rebooted the phone but it still calls the old configured extension. I tried this config on a 320 as well, P1 had no previous config on it and when pressed nothing happens!!!

    I thought Call Forwarding would have been a basic feature on any PBX and simple to implement....but alas... :-(

    Any thoughts? Should I give you log on details?



  4. #4



    Try doing a reset to default on the SNOm .. it should come good and retrieve all data that is needed.

    I have found that it doesnt redo the config unless you do it to the 100th degree and let the Epygi manage it...



  5. #5

    Default snom

    how should I do that?



  6. #6


    Hey Paul,

    Hit the settings key on the snom 320... press the right arrow on the silver button 3 times.. then 2nd soft key from left under the screen... it should then be the reset key ( it is on my snom 320 )...

    But who knows im from down under so it might be the complete reverse....


  7. #7


    that's excellent, I got it to work :-)

    Happy days :-)

    Take care and thanks again.


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