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Thread: Hotcall without id

  1. #1

    Default Hotcall without id

    Hi,

    Using the hotcall facility with Outlook I have observed the following.

    For an incoming call the caller id is not indicated in the hotcall window but only the Epygi extension number (pbx:31 for example).

    The same for an outgoing call. The called person does not receive the caller id.

    Did I forget to configure something ?

    Best regards

    Daniel

  2. #2
    Quadro Architect
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    Default

    Hi Daniel,
    the caller id could be pbx:31, if the caller is local extension.
    could you please clarify the following: what does it show if call comes fro external source (pstn or sip)?

    Best regards,
    David


    UPDATE: as far as I know you are working with Epygi tech support to find the problem. Please inform us if you come to any conclusion. Thanks

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