Hotcall without id

[ayenacom]

Hi,

Using the hotcall facility with Outlook I have observed the following.

For an incoming call the caller id is not indicated in the hotcall window but only the Epygi extension number (pbx:31 for example).

The same for an outgoing call. The called person does not receive the caller id.

Did I forget to configure something ?

Best regards

Daniel

[davrays]

Hi Daniel,
the caller id could be pbx:31, if the caller is local extension.
could you please clarify the following: what does it show if call comes fro external source (pstn or sip)?

Best regards,
David


UPDATE: as far as I know you are working with Epygi tech support to find the problem. Please inform us if you come to any conclusion. Thanks