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Thread: CallerID not forwarded

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  1. #1

    Default CallerID not forwarded

    I have the following Uconditional Call Forward setup (the UCF setup is done via *4 on the handset)

    Incoming call comes in via Voip service A (Engin)
    Call gets unconditionally forwarded to my mobile via Voip service B (GoTalk)

    My mobile phone shows an incoming caller ID of the Voip service B's DID (phone number), not originating caller.

    I really need it to display the orignating caller. I have the Keep Original Caller ID ticked on the call routing rule. I have pasted the log from a call below.

    The originating number is 0298822239
    The destination of the forward is 0433128735

    from the log you can see that all looks good for the incoming call but when it is forwarded to 0433128735 the FROM becomes anonymous"<sip:anonymous@anonymous>.

    Any ideas?

    00:16:28 Receive SIP message # (29/09/2008 14:16:28:564 GMT) # UDP # 1344 bytes # buff size 1 # from: 203.161.160.69:5060 # to: 60.242.193.250:5060

    ***************************** SIP message buffer start *****************************
    INVITE sip:0280040052@60.242.193.250:5060 SIP/2.0
    To: <sip:0280040052@voice.mibroadband.com.au>
    From: "0298822235"<sip:0298822235@voice.mibroadband.com. au>;tag=b66ec251
    Via: SIP/2.0/UDP 203.161.160.69:5060;branch=z9hG4bK-d87543-1bf8f01ec2ff69519d6b-1-cHA2MjczNTcwNDBhMTZlZjBlNTU2NA..-d87543-
    Call-ID: bedaf7513c11d38e0d3152dfaef06543
    CSeq: 464482442 INVITE
    Contact: <sip:CXst7aogPsjG2_sgmuUCaWBrxSloMYtewsN@203.161.1 60.69:5060>
    Expires: 180
    Max-Forwards: 68
    Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
    Content-Disposition: session;handling=required
    Content-Type: application/sdp
    Date: Mon, 29 Sep 2008 14:16:27 GMT
    Supported: 100rel, timer, resource-priority, replaces
    Timestamp: 1222697787
    User-Agent: Cisco-SIPGateway/IOS-12.x
    Allow-Events: telephone-event
    Content-Length: 343
    Min-SE: 1800
    Cisco-Guid: 1592268287-2398753245-2624978947-3127348229
    P-Asserted-Identity: "0298822235" <sip:0298822235@voice.mibroadband.com.au>

    v=0
    o=CiscoSystemsSIP-GW-UserAgent 8370 2927107719 IN IP4 203.161.160.85
    s=SIP Call
    c=IN IP4 203.161.160.85
    t=0 0
    m=audio 17492 RTP/AVP 18 8 0 101 19
    c=IN IP4 203.161.160.85
    a=fmtp:18 annexb=yes
    a=fmtp:101 0-16
    a=rtpmap:18 G729/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:101 telephone-event/8000
    a=rtpmap:19 CN/8000
    ***************************** SIP message buffer end ******************************

    00:16:28 Try to send SIP message # (29/09/2008 14:16:28:569 GMT) # UDP # 378 bytes # buff size 1 # from: 60.242.193.250:5060 # to: 203.161.160.69:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 100 Trying
    Via: SIP/2.0/UDP 203.161.160.69:5060;branch=z9hG4bK-d87543-1bf8f01ec2ff69519d6b-1-cHA2MjczNTcwNDBhMTZlZjBlNTU2NA..-d87543-
    To: <sip:0280040052@voice.mibroadband.com.au>
    From: "0298822235" <sip:0298822235@voice.mibroadband.com.au>;tag=b66e c251
    CSeq: 464482442 INVITE
    Call-ID: bedaf7513c11d38e0d3152dfaef06543
    Timestamp: 1222697787
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    00:16:28 UA --> CM # MakeCall # from: 0298822235@voice.mibroadband.com.au:, to: 0280040052, child: (empty), media exist, GUID: (empty) # ContactInfo: 203.161.160.69 # SID: 5251447012352114833
    00:16:28 CM --> UA # OnUpdateUserInfo # OID: 59100 # SID: 5251447012352114833
    00:16:28 CM --> UA # MakeCall # from: 09454916, to: 0433128735@sip.gotalk.com:5060, media exist # replaceSID: 0 # privacy: 0 # AlertInfo: not exist # AddInfo: [OP#sip.gotalk.com:5060][NP#1:60] #OID: 59101 # SID: 63300241621426395
    00:16:28 Try to send SIP message # (29/09/2008 14:16:28:758 GMT) # UDP # 1013 bytes # buff size 0 # from: 60.242.193.250:5060 # to: 202.169.178.10:5060

    ***************************** SIP message buffer start *****************************
    INVITE sip:0433128735@sip.gotalk.com SIP/2.0
    Via: SIP/2.0/UDP 60.242.193.250:5060;rport;branch=z9hG4bKEPSVBUS56a 2d6a0-e9ca-477b-8acc-9c040eb3210f
    To: <sip:0433128735@sip.gotalk.com>
    From: "anonymous" <sip:anonymous@anonymous>;tag=1222321949f6d8a91f-2a17-45b0-a2b6-10fefd36e3c9
    CSeq: 354 INVITE
    Call-ID: 63300241621426395_b9d5bf1e-477d-4f42...Quadro.TT.LOCAL
    Allow: INVITE, ACK, CANCEL, BYE, OPTIONS, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, UPDATE
    Contact: "0298822235" <sip:09454916@60.242.193.250:5060>
    Content-Type: application/sdp
    Supported: replaces, norefersub
    User-Agent: Epygi Quadro SIP User Agent/v5.0.11 (QUADRO-2X)
    Privacy: id
    P-Preferred-Identity: "0298822235" <sip:0298822235@sip.gotalk.com>
    Max-Forwards: 70
    Content-Length: 237

    v=0
    o=09454916 522 769 IN IP4 60.242.193.250
    s=-
    c=IN IP4 203.161.160.85
    t=0 0
    m=audio 17492 RTP/AVP 18 8 0 101
    a=rtpmap:18 G729/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    ***************************** SIP message buffer end ******************************

    00:16:28 Receive SIP message # (29/09/2008 14:16:28:794 GMT) # UDP # 374 bytes # buff size 1 # from: 202.169.178.10:5060 # to: 60.242.193.250:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 100 Trying
    Via: SIP/2.0/UDP 60.242.193.250:5060;rport;branch=z9hG4bKEPSVBUS56a 2d6a0-e9ca-477b-8acc-9c040eb3210f
    To: <sip:0433128735@sip.gotalk.com>
    From: "anonymous"<sip:anonymous@anonymous>;tag=122232194 9f6d8a91f-2a17-45b0-a2b6-10fefd36e3c9
    Call-ID: 63300241621426395_b9d5bf1e-477d-4f42...Quadro.TT.LOCAL
    CSeq: 354 INVITE
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    00:16:28 Receive SIP message # (29/09/2008 14:16:28:814 GMT) # UDP # 486 bytes # buff size 1 # from: 202.169.178.10:5060 # to: 60.242.193.250:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 401 Unauthorized
    Via: SIP/2.0/UDP 60.242.193.250:5060;rport;branch=z9hG4bKEPSVBUS56a 2d6a0-e9ca-477b-8acc-9c040eb3210f
    To: <sip:0433128735@sip.gotalk.com>
    From: "anonymous"<sip:anonymous@anonymous>;tag=122232194 9f6d8a91f-2a17-45b0-a2b6-10fefd36e3c9
    Call-ID: 63300241621426395_b9d5bf1e-477d-4f42...Quadro.TT.LOCAL
    CSeq: 354 INVITE
    User-Agent: ENSR2.5.4
    WWW-Authenticate: Digest nonce="49379a0e_00570",realm="stratus.com",algorit hm=MD5
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    00:16:28 Try to send SIP message # (29/09/2008 14:16:28:819 GMT) # UDP # 474 bytes # buff size 1 # from: 60.242.193.250:5060 # to: 202.169.178.10:5060

    ***************************** SIP message buffer start *****************************
    ACK sip:0433128735@sip.gotalk.com SIP/2.0
    Via: SIP/2.0/UDP 60.242.193.250:5060;rport;branch=z9hG4bKEPSVBUS56a 2d6a0-e9ca-477b-8acc-9c040eb3210f
    To: <sip:0433128735@sip.gotalk.com>
    From: "anonymous" <sip:anonymous@anonymous>;tag=1222321949f6d8a91f-2a17-45b0-a2b6-10fefd36e3c9
    CSeq: 354 ACK
    Call-ID: 63300241621426395_b9d5bf1e-477d-4f42...Quadro.TT.LOCAL
    User-Agent: Epygi Quadro SIP User Agent/v5.0.11 (QUADRO-2X)
    Max-Forwards: 70
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    00:16:28 Got 401 response, try to authenticate message # OID: 59101 # SID: 63300241621426395
    00:16:28 Try to send SIP message # (29/09/2008 14:16:28:831 GMT) # UDP # 1193 bytes # buff size 0 # from: 60.242.193.250:5060 # to: 202.169.178.10:5060

    ***************************** SIP message buffer start *****************************
    INVITE sip:0433128735@sip.gotalk.com SIP/2.0
    Via: SIP/2.0/UDP 60.242.193.250:5060;rport;branch=z9hG4bKEPSVBUSf15 19fa6-4253-4c20-81c5-c9f24eebc3a2
    To: <sip:0433128735@sip.gotalk.com>
    From: "anonymous" <sip:anonymous@anonymous>;tag=1222321949f6d8a91f-2a17-45b0-a2b6-10fefd36e3c9
    CSeq: 355 INVITE
    Call-ID: 63300241621426395_b9d5bf1e-477d-4f42...Quadro.TT.LOCAL
    Allow: INVITE, ACK, CANCEL, BYE, OPTIONS, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, UPDATE
    Contact: "0298822235" <sip:09454916@60.242.193.250:5060>
    Content-Type: application/sdp
    Supported: replaces, norefersub
    User-Agent: Epygi Quadro SIP User Agent/v5.0.11 (QUADRO-2X)
    Privacy: id
    P-Preferred-Identity: "0298822235" <sip:0298822235@sip.gotalk.com>
    Max-Forwards: 70
    Authorization: Digest realm="stratus.com",nonce="49379a0e_00570",usernam e="09454916",uri="sip:0433128735@sip.gotalk.com",a lgorithm=MD5,response="17891ef890496a9941ddc8b273a 60a1e"
    Content-Length: 237

    v=0
    o=09454916 522 769 IN IP4 60.242.193.250
    s=-
    c=IN IP4 203.161.160.85
    t=0 0
    m=audio 17492 RTP/AVP 18 8 0 101
    a=rtpmap:18 G729/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    ***************************** SIP message buffer end ******************************

    00:16:28 Receive SIP message # (29/09/2008 14:16:28:870 GMT) # UDP # 374 bytes # buff size 1 # from: 202.169.178.10:5060 # to: 60.242.193.250:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 100 Trying
    Via: SIP/2.0/UDP 60.242.193.250:5060;rport;branch=z9hG4bKEPSVBUSf15 19fa6-4253-4c20-81c5-c9f24eebc3a2
    To: <sip:0433128735@sip.gotalk.com>
    From: "anonymous"<sip:anonymous@anonymous>;tag=122232194 9f6d8a91f-2a17-45b0-a2b6-10fefd36e3c9
    Call-ID: 63300241621426395_b9d5bf1e-477d-4f42...Quadro.TT.LOCAL
    CSeq: 355 INVITE
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    00:16:33 Receive SIP message # (29/09/2008 14:16:33:721 GMT) # UDP # 755 bytes # buff size 1 # from: 202.169.178.10:5060 # to: 60.242.193.250:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 183 Session Progress
    Via: SIP/2.0/UDP 60.242.193.250:5060;rport;branch=z9hG4bKEPSVBUSf15 19fa6-4253-4c20-81c5-c9f24eebc3a2
    Contact: <sip:0433128735@202.169.178.10:5060>
    To: <sip:0433128735@sip.gotalk.com>;tag=45e0b843-co580-INS001
    From: "anonymous"<sip:anonymous@anonymous>;tag=122232194 9f6d8a91f-2a17-45b0-a2b6-10fefd36e3c9
    Call-ID: 63300241621426395_b9d5bf1e-477d-4f42...Quadro.TT.LOCAL
    CSeq: 355 INVITE
    Content-Type: application/sdp
    User-Agent: ENSR2.5.4
    Content-Length: 242

    v=0
    o=- 1172355139 1172355139 IN IP4 202.169.178.10
    s=ENSResip
    c=IN IP4 202.169.178.12
    t=0 0
    m=audio 15952 RTP/AVP 18 101
    a=fmtp:101 0-15
    a=rtpmap:18 G729/8000
    a=rtpmap:101 telephone-event/8000
    a=silenceSuppff - - - -
    a=sendrecv
    ***************************** SIP message buffer end ******************************

    00:16:33 UA --> CM # Ringing # media exist # SID: 63300241621426395
    00:16:33 CM --> UA # OnRinging # Media exist # OID: 59100 # SID: 5251447012352114833
    00:16:33 Try to send SIP message # (29/09/2008 14:16:33:750 GMT) # UDP # 770 bytes # buff size 0 # from: 60.242.193.250:5060 # to: 203.161.160.69:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 183 Session Progress
    Via: SIP/2.0/UDP 203.161.160.69:5060;branch=z9hG4bK-d87543-1bf8f01ec2ff69519d6b-1-cHA2MjczNTcwNDBhMTZlZjBlNTU2NA..-d87543-
    To: <sip:0280040052@voice.mibroadband.com.au>;tag=1222 321949cef086b7-5853-4299-95b8-daef6c60239a
    From: "0298822235" <sip:0298822235@voice.mibroadband.com.au>;tag=b66e c251
    CSeq: 464482442 INVITE
    Call-ID: bedaf7513c11d38e0d3152dfaef06543
    Contact: <sip:0280040052@60.242.193.250:5060>
    Content-Type: application/sdp
    Server: Epygi Quadro SIP User Agent/v5.0.11 (QUADRO-2X)
    Content-Length: 218

    v=0
    o=0280040052 520 728 IN IP4 60.242.193.250
    s=-
    c=IN IP4 202.169.178.12
    t=0 0
    m=audio 15952 RTP/AVP 18 101
    a=rtpmap:18 G729/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=silenceSuppff - - - -
    ***************************** SIP message buffer end ******************************

    00:16:35 Receive SIP message # (29/09/2008 14:16:35:331 GMT) # UDP # 474 bytes # buff size 1 # from: 203.161.160.69:5060 # to: 60.242.193.250:5060

    ***************************** SIP message buffer start *****************************
    CANCEL sip:0280040052@60.242.193.250:5060 SIP/2.0
    To: <sip:0280040052@voice.mibroadband.com.au>
    From: "0298822235"<sip:0298822235@voice.mibroadband.com. au>;tag=b66ec251
    Via: SIP/2.0/UDP 203.161.160.69:5060;branch=z9hG4bK-d87543-1bf8f01ec2ff69519d6b-1-cHA2MjczNTcwNDBhMTZlZjBlNTU2NA..-d87543-
    Call-ID: bedaf7513c11d38e0d3152dfaef06543
    CSeq: 464482442 CANCEL
    Contact: <sip:CXst7aogPsjG2_sgmuUCaWBrxSloMYtewsN@203.161.1 60.69:5060>
    Max-Forwards: 69
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    00:16:35 Try to send SIP message # (29/09/2008 14:16:35:337 GMT) # UDP # 458 bytes # buff size 0 # from: 60.242.193.250:5060 # to: 203.161.160.69:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 203.161.160.69:5060;branch=z9hG4bK-d87543-1bf8f01ec2ff69519d6b-1-cHA2MjczNTcwNDBhMTZlZjBlNTU2NA..-d87543-
    To: <sip:0280040052@voice.mibroadband.com.au>;tag=1222 321949cef086b7-5853-4299-95b8-daef6c60239a
    From: "0298822235" <sip:0298822235@voice.mibroadband.com.au>;tag=b66e c251
    CSeq: 464482442 CANCEL
    Call-ID: bedaf7513c11d38e0d3152dfaef06543
    Server: Epygi Quadro SIP User Agent/v5.0.11 (QUADRO-2X)
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    00:16:35 UA --> CM # CloseCall # reason: Got CANCEL message # SID: 5251447012352114833
    00:16:35 Try to send SIP message # (29/09/2008 14:16:35:394 GMT) # UDP # 474 bytes # buff size 0 # from: 60.242.193.250:5060 # to: 203.161.160.69:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 487 Request Terminated
    Via: SIP/2.0/UDP 203.161.160.69:5060;branch=z9hG4bK-d87543-1bf8f01ec2ff69519d6b-1-cHA2MjczNTcwNDBhMTZlZjBlNTU2NA..-d87543-
    To: <sip:0280040052@voice.mibroadband.com.au>;tag=1222 321949cef086b7-5853-4299-95b8-daef6c60239a
    From: "0298822235" <sip:0298822235@voice.mibroadband.com.au>;tag=b66e c251
    CSeq: 464482442 INVITE
    Call-ID: bedaf7513c11d38e0d3152dfaef06543
    Server: Epygi Quadro SIP User Agent/v5.0.11 (QUADRO-2X)
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    00:16:35 CM --> UA # OnCloseCall # OID: 59101 # SID: 63300241621426395
    00:16:35 Try to send SIP message # (29/09/2008 14:16:35:426 GMT) # UDP # 487 bytes # buff size 0 # from: 60.242.193.250:5060 # to: 202.169.178.10:5060

    ***************************** SIP message buffer start *****************************
    CANCEL sip:0433128735@sip.gotalk.com SIP/2.0
    Via: SIP/2.0/UDP 60.242.193.250:5060;branch=z9hG4bKEPSVBUSf1519fa6-4253-4c20-81c5-c9f24eebc3a2
    To: <sip:0433128735@sip.gotalk.com>
    From: "anonymous" <sip:anonymous@anonymous>;tag=1222321949f6d8a91f-2a17-45b0-a2b6-10fefd36e3c9
    CSeq: 355 CANCEL
    Call-ID: 63300241621426395_b9d5bf1e-477d-4f42...Quadro.TT.LOCAL
    User-Agent: Epygi Quadro SIP User Agent/v5.0.11 (QUADRO-2X)
    Privacy: id
    Max-Forwards: 70
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    00:16:35 Receive SIP message # (29/09/2008 14:16:35:449 GMT) # UDP # 429 bytes # buff size 1 # from: 203.161.160.69:5060 # to: 60.242.193.250:5060

    ***************************** SIP message buffer start *****************************
    ACK sip:0280040052@60.242.193.250:5060 SIP/2.0
    To: <sip:0280040052@voice.mibroadband.com.au>;tag=1222 321949cef086b7-5853-4299-95b8-daef6c60239a
    From: "0298822235"<sip:0298822235@voice.mibroadband.com. au>;tag=b66ec251
    Via: SIP/2.0/UDP 203.161.160.69:5060;branch=z9hG4bK-d87543-1bf8f01ec2ff69519d6b-1-cHA2MjczNTcwNDBhMTZlZjBlNTU2NA..-d87543-
    Call-ID: bedaf7513c11d38e0d3152dfaef06543
    CSeq: 464482442 ACK
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    00:16:35 Receive SIP message # (29/09/2008 14:16:35:470 GMT) # UDP # 413 bytes # buff size 2 # from: 202.169.178.10:5060 # to: 60.242.193.250:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 60.242.193.250:5060;branch=z9hG4bKEPSVBUSf1519fa6-4253-4c20-81c5-c9f24eebc3a2
    To: <sip:0433128735@sip.gotalk.com>;tag=45e0b843-co580-INS001
    From: "anonymous"<sip:anonymous@anonymous>;tag=122232194 9f6d8a91f-2a17-45b0-a2b6-10fefd36e3c9
    Call-ID: 63300241621426395_b9d5bf1e-477d-4f42...Quadro.TT.LOCAL
    CSeq: 355 CANCEL
    User-Agent: ENSR2.5.4
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    00:16:35 Receive SIP message # (29/09/2008 14:16:35:478 GMT) # UDP # 429 bytes # buff size 1 # from: 202.169.178.10:5060 # to: 60.242.193.250:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 487 Request Terminated
    Via: SIP/2.0/UDP 60.242.193.250:5060;branch=z9hG4bKEPSVBUSf1519fa6-4253-4c20-81c5-c9f24eebc3a2
    To: <sip:0433128735@sip.gotalk.com>;tag=45e0b843-co580-INS001
    From: "anonymous"<sip:anonymous@anonymous>;tag=122232194 9f6d8a91f-2a17-45b0-a2b6-10fefd36e3c9
    Call-ID: 63300241621426395_b9d5bf1e-477d-4f42...Quadro.TT.LOCAL
    CSeq: 355 INVITE
    User-Agent: ENSR2.5.4
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    00:16:35 Try to send SIP message # (29/09/2008 14:16:35:482 GMT) # UDP # 500 bytes # buff size 1 # from: 60.242.193.250:5060 # to: 202.169.178.10:5060

    ***************************** SIP message buffer start *****************************
    ACK sip:0433128735@sip.gotalk.com SIP/2.0
    Via: SIP/2.0/UDP 60.242.193.250:5060;rport;branch=z9hG4bKEPSVBUSf15 19fa6-4253-4c20-81c5-c9f24eebc3a2
    To: <sip:0433128735@sip.gotalk.com>;tag=45e0b843-co580-INS001
    From: "anonymous" <sip:anonymous@anonymous>;tag=1222321949f6d8a91f-2a17-45b0-a2b6-10fefd36e3c9
    CSeq: 355 ACK
    Call-ID: 63300241621426395_b9d5bf1e-477d-4f42...Quadro.TT.LOCAL
    User-Agent: Epygi Quadro SIP User Agent/v5.0.11 (QUADRO-2X)
    Max-Forwards: 70
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

  2. #2
    Quadro Architect
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    I don't completely understand why Quadro sends "anonymous" as the caller ID.
    How do you configure the call forwarding - is that done using "Auto->0433128735"?

    If yes, do you have UES (use extension settings) on the corresponding rule?

    And the most important question: do you have "Hiding Caller Information" set on any of the extensions (either UES extension, or on the "forwarder" extension)? This is the only way for Quadro to send anonymous as the caller ID.

  3. #3

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    The call forwarding is done via *4 on the handset which configures that extension to unconditionally call forward to Auto-00433128735. Note the first zero routes the call out via the appropriate Voip provider.

    I am not sure what you mean by UES on the corresponding rule. Where do I find this?

    Note that the Quadro actually doesn't send anonymous, it sends the outgoing Voip's phone number to my mobile. I want it to send the original caller's id.

    I am using a SNOM360 handset for the extension that the forwarding is happening on. Can you direct me specifically to all the places that might have "hide caller information" set? I have searched high and low for them.

    Thanks.

  4. #4

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    The number received on the inbound of the Epygi call is not re-forwarded to the outbound ITSP account.

    The best alternative to this is to use ENGIN's forwarding service. Then you WILL receive the information as required.

    I am not sure that the epygi can resend the Caller ID to your Mobile due to the information not being retransmitted on your outbound ITSP. The outbound ITSP ( Gotalk ) will send their own CLI information being the line number of the ITSP not the inbound CLI being presented.

    This might be Carrier specific and outside of the realm of the Epygi or Snom or cisco etc ...

    Regards

    Kevin

  5. #5
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    Quote Originally Posted by techtroops View Post
    The call forwarding is done via *4 on the handset which configures that extension to unconditionally call forward to Auto-00433128735. Note the first zero routes the call out via the appropriate Voip provider.
    Ok. And I see that the call reute used to call to VoIP provider, i manually edited, and you had enabled "privacy" with "id" on that rule. Why is that?

    Quote Originally Posted by techtroops View Post
    I am not sure what you mean by UES on the corresponding rule. Where do I find this?
    UES is the abbreviation for "Use Extension Settings" filed. You probably have that set on the routing rule calling to the VoIP provider. It is on the second page of the Call Routing Wizard, when you edit the rule. Most probably that is the extension with "09454916" set as username.

    Quote Originally Posted by techtroops View Post
    Note that the Quadro actually doesn't send anonymous, it sends the outgoing Voip's phone number to my mobile. I want it to send the original caller's id.
    I can see the "anonymous" in the log you provided:
    *************************
    INVITE sip:0433128735@sip.gotalk.com SIP/2.0
    To: <sip:0433128735@sip.gotalk.com>
    From: "anonymous" <sip:anonymous@anonymous>;tag=1222321949f6d8a91f-2a17-45b0-a2b6-10fefd36e3c9
    *************************
    Looks like your ITSP uses different filed to get the caller info and send to mobile phone.
    Is "09454916" the number you see on your mobile, or you see different number? If that is 09454916, probably it sends the account number as caller id, regardless of what Quadro puts in "From" field.

    Quote Originally Posted by techtroops View Post
    I am using a SNOM360 handset for the extension that the forwarding is happening on. Can you direct me specifically to all the places that might have "hide caller information" set? I have searched high and low for them.
    To understand why Quadro sends the anonymous, we would need Call Controller logs. But first you need to enable "Developer logging" on the System Diagnostics -> Show System Logs -> System Logs Settings. Then make a call and get the log.

    But anyway, even if we fix that "anonymous" issue, as Kevin wrote it might be the specifics of your ITSP to show the account number instead of the caller id. We can find that out after we force Quadro to send the original caller in the "From" field (which is the normal behaviour, if the "Keep original Caller ID" is checked on the routing rule used to call to VoIP provider).

  6. #6

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    "Hiding Caller Information" is not ticked on either the either UES extension, or on the "forwarder" extension.

    My mobile displays the DID number of the VoIP account (not 09454916).

    I will generate the call controller log and get back to you.

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