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Thread: Quadro 16x rebooting and locking up.

  1. #1

    Default Quadro 16x rebooting and locking up.

    To whom it concerns,
    I have a Quadro 16x on a customer site. In recent times I'm getting a sequence of alarms starting with ISDN lines un-usable and finally resulting in the device rebooting itself. This is causing my customer a lot of problems as you can imagine.

    Below is the typical sequence:

    Hello

    This is an automatically generated notification mail from: camphillPBX

    Application : ISDN
    Event : Status Unusable
    Priority : 3
    Description : Link 0 is Unusable
    ************************************************** ************

    Hello

    This is an automatically generated notification mail from: camphillPBX

    Application : ISDN
    Event : Status Unusable
    Priority : 3
    Description : Link 1 is Unusable
    ************************************************** *************

    Hello

    This is an automatically generated notification mail from: camphillPBX

    Application : ISDN
    Event : Status Unusable
    Priority : 3
    Description : Link 2 is Unusable
    ************************************************** ***************

    Hello

    This is an automatically generated notification mail from: camphillPBX

    Application : ISDN
    Event : Status Usable
    Priority : 1
    Description : Link 0 is Usable
    ************************************************** ***************

    Hello

    This is an automatically generated notification mail from: camphillPBX

    Application : ISDN
    Event : Status Usable
    Priority : 1
    Description : Link 1 is Usable
    ************************************************** ***************

    Hello

    This is an automatically generated notification mail from: camphillPBX

    Application : system
    Event : reboot
    Priority : 3
    Description : the device has been successfully started after reboot
    ************************************************** ***************

    Hello

    This is an automatically generated notification mail from: camphillPBX

    Application : DHCPServer
    Event : Error
    Priority : 3
    Description : Ignoring packet from own device. Please check your cabling!
    ************************************************** ***************

    Any suggestions? Is this a known issue?

    Many thanks,

    Paul

  2. #2

    Default

    Hello Paul,

    Regarding to ISDN Status Usable/Unusable events:
    The other side works on sleep mode (passive mode) so
    - You have to select "Passive Mode" selection from ISDN Advanced settings page. By default "Passive Mode" checkbox is selected.

    Regarding to reboot:
    - ISDN status Usable/Unusable cannot force Quadro to reboot itself.
    Please open TSS case and attach systemlogs to find out the problem.

    Thanks,
    Artur

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