QCM audio

[maribelronquillo]

Hello:


I installed the QCM 3-2-10-setup in my computer and it is registered with a quadro4x as a local extension but when I call to that extension from an IP phone it sounds awfull, there is a BUUUUZZZ sound in the communication. I'm using the 711 ulaw as the prefered codec.


Thanks


Maribel

[threebit]

Hi,
Sorry this isn't a useful comment - but, what is QCM?
Thanks.

[ArthurB]

Hi,
QCM - Quadro Communication Manager
It is a 8 line soft phone with receptionist console.

[nsouren]

Hello:


I installed the QCM 3-2-10-setup in my computer and it is registered with a quadro4x as a local extension but when I call to that extension from an IP phone it sounds awfull, there is a BUUUUZZZ sound in the communication. I'm using the 711 ulaw as the prefered codec.


Thanks


Maribel

Hello,


1) sound is awfull in IP phone, or in QCM, or in both?


2)what is your PC SoundCard device name?


Thanks.

[ArthurB]

@maribelronquillo

Try this:
On QCM go to Tools/Advanced Settings.../General/RTP Settings
and change G.726 standard from ITU-T to IETF RFC

[maribelronquillo]

Hello here are the answer to your questions:


1) sound is awfull in IP phone, or in QCM, or in both? In the IP phone


2)what is your PC SoundCard device name? Realtek AC97 Audio


Thanks,


Maribel

[nsouren]

Hello here are the answer to your questions:


1) sound is awfull in IP phone, or in QCM, or in both? In the IP phone


2)what is your PC SoundCard device name? Realtek AC97 Audio


Thanks,


Maribel

Could you try to use some another SoundCard, or USB phone instead?