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Type: Posts; User: Ashot

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  1. Thread: Mailbox full

    by Ashot
    Replies
    3
    Views
    3,725

    There are two ways for cleaning the voice...

    There are two ways for cleaning the voice mailbox:
    - open the GUI for selected extension's voice mailbox, select and delete voice mails
    - enter the mailbox using phone and dialing *0 -> 1, and...
  2. Replies
    2
    Views
    4,446

    The latest FW for Quadro6L is 5.3.22:...

    The latest FW for Quadro6L is 5.3.22: http://support.epygi.com/Knowledgebase: Quadro Line > Quadro IP PBX Products > Quadro6L > Software > 5.3.22 SW
  3. Replies
    5
    Views
    4,998

    Quadro4xi: 30 for pro and 6 for basic

    Quadro4xi: 30 for pro and 6 for basic
  4. Replies
    5
    Views
    3,417

    All, In the current SW versions Kickback...

    All,

    In the current SW versions Kickback presents the information call from whom was transferred and returned back ( i.e regarding A and Z). It doesn't present information which extension is not...
  5. Replies
    5
    Views
    3,417

    Hi, Just for clarification, let say A calls B,...

    Hi,

    Just for clarification, let say A calls B, B transfers call to C, C doesn't answer and call returns back to B.
    Now whom you want to see in "Returned call", A or C? If A, this should work in...
  6. Replies
    1
    Views
    1,954

    This is not possible to do on Grandstream phones

    This is not possible to do on Grandstream phones
  7. Replies
    6
    Views
    5,356

    Thanks, it makes sense. I will suggest this...

    Thanks, it makes sense. I will suggest this change for incoming SW versions.
  8. Replies
    6
    Views
    5,356

    Hi, it is done and working. The RTP channel for...

    Hi, it is done and working. The RTP channel for playing Hold Music option has been added to the "Universal Extension Recordings" configuration page started from 5.3 SW version for all Epygi IP PBXs.
  9. Replies
    2
    Views
    4,805

    Hi Matt, in the Epygi web portal there is a user...

    Hi Matt, in the Epygi web portal there is a user guide how to configure iQall with Quadro
  10. Replies
    6
    Views
    5,191

    Take a look to the document "Quadro Features on...

    Take a look to the document "Quadro Features on Epygi's Supported IP Phones list" in epygi web portal. There you can find tech info how to use Quadro8L features using different IP phones.

    Thanks
  11. Replies
    10
    Views
    10,661

    Actually the firmware version numbering is...

    Actually the firmware version numbering is different for different products. So it isn't clear what you mean by "5.3.53 firmware...for ... 2x(i), 16x(i), 4L(i), 4x, 6L models"?

    The last of...
  12. Replies
    10
    Views
    4,581

    Patrick, Logs received, but they are not...

    Patrick,

    Logs received, but they are not useful to figure out the problem. The problem is that the SIP User Agent part of logs is overlap. Please recreate the situation and immediately download...
  13. Replies
    1
    Views
    1,540

    Hi, The FW 5.3.53 for 8L was downloaded from...

    Hi,

    The FW 5.3.53 for 8L was downloaded from the epygi web and installed many times, so it is valid for sure. Maybe it was damaged when downloading. Please download and try to upgrade again
    ...
  14. Thread: Issue with EMS

    by Ashot
    Replies
    1
    Views
    1,489

    Hi, Could you please send that message-file to...

    Hi,

    Could you please send that message-file to the address to investigate:ashot.sargsyan@epygiarm.am

    Thanks
    Ashot
  15. Replies
    9
    Views
    4,991

    Hi, Your suggestion is formalized and included...

    Hi,

    Your suggestion is formalized and included in the Epygi To-Do list, but unfortunately is not implemented yet. Will inform you ASAP when it implemented in some future SW release

    Thanks
  16. Replies
    5
    Views
    2,798

    It is not possible to start record call manually...

    It is not possible to start record call manually via analog phones.
  17. Replies
    5
    Views
    2,798

    It is possible to do on IP phones. In the...

    It is possible to do on IP phones. In the Telephony menu - Line settings - IP line Settings select the Advanced settings for an IP line (IP phone) and assign the Record function to one of...
  18. Replies
    10
    Views
    7,369

    What type of forwarding is set for that...

    What type of forwarding is set for that client(unconditional, busy, no answer or unregistered)? If, example, it is no answer forwarding and the No answer timeout is set to 20sec then such behavior is...
  19. Replies
    8
    Views
    4,614

    Alex, actually you have a problem in 5.0.19, we...

    Alex, actually you have a problem in 5.0.19, we don't have 5.0.19 accessible to check and come back to you with suggestion or workaround. So anyway you have to upgrade 5.0.19 to some higher SW...
  20. Replies
    8
    Views
    4,614

    Hi, I would suggest to update the FW in your...

    Hi,

    I would suggest to update the FW in your Quadro2x from 5.0.19->5.1.39. Hopefully it will resolve this problem.

    thanks
    Ashot
  21. Replies
    8
    Views
    4,614

    Hi, Unfortunately I don't have a chance to...

    Hi,

    Unfortunately I don't have a chance to install 5.0.19 release on Quadro2x to check, but I assume when you select the "VXML Scenario" option in the attendant scenario menu it should provide the...
  22. Thread: DCC Issue

    by Ashot
    Replies
    2
    Views
    1,965

    How many active IP lines you have available on...

    How many active IP lines you have available on your QuadroM12Li?
  23. Replies
    8
    Views
    4,614

    Hi, it is strange to hear about such type...

    Hi,

    it is strange to hear about such type problem, because even in very old FW versions there shouldn't be problem with uploading audio file for custom greetings.
    Please specify what FW is...
  24. Hi, if my understanding for your question is...

    Hi, if my understanding for your question is correct, then here is what you want. During working hours calls are routing to auto attendant, then after 5pm calls are ringing on some extension. So...
  25. Replies
    2
    Views
    2,770

    you can get call detail report in two formats:...

    you can get call detail report in two formats: log and csv. You can configure the way of receiving in the call statistics page: download and send to email or to the server
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