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Kelly,

Looks like you probably have a call forward setup wrong. And you will need to open the time available for the rings. Don't spend money. KSComs works for them.
My initial guess is the ext...

I downloaded the logs and after digging around I think I figured out which were the ones I needed. Now to decipher what's there and try to figure out why we keep getting one way audio.

thanks Paris

We re having issues with call quality and I need to capture the *82 logs when the call fails.
I can't see to figure out how to retrieve the records when a users does this.
Can someone point me to...

Hi all,

I have a situation where the customer has incoming calls sent to a ring group (actually successive ones!) instead of an AA during business hours.
There is a fax machine plugged into FXS1...

Use the hide disabled link. (extensions page)
If you know which IP line you assigned you can go look at the Line (Telephony->Line settings) and/or status/lines and see if its disabled for some...

Sounds like a networking issue.
Suggest you check for a bad switch or the switch having issues.
Is the switch a smart or managed? If so is the QOS set for the connection to the phone?
What phone...

Could 13 be hidden? Have you tried un hiding and see if its disable for some reason?
Could it be lower on the screen?

Otherwise sounds like a strange one!
Paris

Hi all,

I know this is one of those topics that there is a lot posted. I have read most but still can't figure out what is wrong. Also have done a lot of testing a tweaking.

Here's the setup....

Where in Africa? Do you have a stable internet connection? Have you considered using a remote sip trunk and getting a local relay number instead of direct trunking?
What is causing you to have...

thanks

Hi,

I'm assuming that the Quadro's treat the 2010 and 2020 as if it were a gxp2000 since its not listed separately in the Line construction. Is this the case?

Also, If we happen to run into a...