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There are two ways for cleaning the voice mailbox:
- open the GUI for selected extension's voice mailbox, select and delete voice mails
- enter the mailbox using phone and dialing *0 -> 1, and...

The latest FW for Quadro6L is 5.3.22: http://support.epygi.com/Knowledgebase: Quadro Line > Quadro IP PBX Products > Quadro6L > Software > 5.3.22 SW

Quadro4xi: 30 for pro and 6 for basic

All,

In the current SW versions Kickback presents the information call from whom was transferred and returned back ( i.e regarding A and Z). It doesn't present information which extension is not...

Hi,

Just for clarification, let say A calls B, B transfers call to C, C doesn't answer and call returns back to B.
Now whom you want to see in "Returned call", A or C? If A, this should work in...

This is not possible to do on Grandstream phones

Thanks, it makes sense. I will suggest this change for incoming SW versions.

Hi, it is done and working. The RTP channel for playing Hold Music option has been added to the "Universal Extension Recordings" configuration page started from 5.3 SW version for all Epygi IP PBXs.

Hi Matt, in the Epygi web portal there is a user guide how to configure iQall with Quadro

Take a look to the document "Quadro Features on Epygi's Supported IP Phones list" in epygi web portal. There you can find tech info how to use Quadro8L features using different IP phones.

Thanks

Actually the firmware version numbering is different for different products. So it isn't clear what you mean by "5.3.53 firmware...for ... 2x(i), 16x(i), 4L(i), 4x, 6L models"?

The last of...

Patrick,

Logs received, but they are not useful to figure out the problem. The problem is that the SIP User Agent part of logs is overlap. Please recreate the situation and immediately download...

Hi,

The FW 5.3.53 for 8L was downloaded from the epygi web and installed many times, so it is valid for sure. Maybe it was damaged when downloading. Please download and try to upgrade again
...

Hi,

Could you please send that message-file to the address to investigate:ashot.sargsyan@epygiarm.am

Thanks
Ashot

Hi,

Your suggestion is formalized and included in the Epygi To-Do list, but unfortunately is not implemented yet. Will inform you ASAP when it implemented in some future SW release

Thanks

It is not possible to start record call manually via analog phones.

It is possible to do on IP phones. In the Telephony menu - Line settings - IP line Settings select the Advanced settings for an IP line (IP phone) and assign the Record function to one of...

What type of forwarding is set for that client(unconditional, busy, no answer or unregistered)? If, example, it is no answer forwarding and the No answer timeout is set to 20sec then such behavior is...

Alex, actually you have a problem in 5.0.19, we don't have 5.0.19 accessible to check and come back to you with suggestion or workaround. So anyway you have to upgrade 5.0.19 to some higher SW...

Hi,

I would suggest to update the FW in your Quadro2x from 5.0.19->5.1.39. Hopefully it will resolve this problem.

thanks
Ashot

Hi,

Unfortunately I don't have a chance to install 5.0.19 release on Quadro2x to check, but I assume when you select the "VXML Scenario" option in the attendant scenario menu it should provide the...

How many active IP lines you have available on your QuadroM12Li?

Hi,

it is strange to hear about such type problem, because even in very old FW versions there shouldn't be problem with uploading audio file for custom greetings.
Please specify what FW is...

Hi, if my understanding for your question is correct, then here is what you want. During working hours calls are routing to auto attendant, then after 5pm calls are ringing on some extension. So...

you can get call detail report in two formats: log and csv. You can configure the way of receiving in the call statistics page: download and send to email or to the server