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Type: Posts; User: dancil

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  1. Replies
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    6,796

    Andy, I have responded to your TSC case with...

    Andy,

    I have responded to your TSC case with the information that I think you will need to sort this issue out.
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    4,515

    AV, It sounds like this may be a service...

    AV,

    It sounds like this may be a service provider issue. Have you opened an issue with this in TSC? To be sure of what the issue is, we would need to see the logs of the calls that you are trying...
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    ciasulamericana, did you make sure that once...

    ciasulamericana,

    did you make sure that once added back that you enabled the rules? By default when you add the rules back, htey are disabled. If you have made sure that the rules are enabled and...
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    5,726

    Davrays, I think that more people than we know...

    Davrays,

    I think that more people than we know are still using those. Of course we could do a quick sweep of the sip server to get a real number if we wanted to.
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    The passwords are created at the time of initial...

    The passwords are created at the time of initial testing of the boards, so there is not really a default password. If the extensions are not registering due to authentication failure, there are 2...
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    Scott, If you log into the support portion of...

    Scott,

    If you log into the support portion of the web site, under Dowloads, we have a document there entitled "Call Routing Example 1." This should give you a fairly decent overview of how to...
  7. Thread: USB Stick

    by dancil
    Replies
    9
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    4,889

    Paul, Yes, even though the Quadro does see the...

    Paul,

    Yes, even though the Quadro does see the memory stick, to work with the Quadro to offer you voice mail memory, you still need to format it. The memory stick wont do that on its own.

    I...
  8. Thread: Pricing Guide

    by dancil
    Replies
    1
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    4,511

    You are correct, the pricing guide used to be on...

    You are correct, the pricing guide used to be on the web site. Now for that information you will have to refer to your distributor.
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    Juan, We currently have no plan on supporting...

    Juan,

    We currently have no plan on supporting the video portions of IP calls. This may happen at a later date, but as of today this is not supported.
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    When you say that you configured this on the...

    When you say that you configured this on the phone, do you mean that you configured a soft key on the phone to perform this operation? Have you reviewed our document on Quadro features on IP phones?
  11. Thread: SIP Trunk

    by dancil
    Replies
    2
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    3,827

    jimjim, The Quadro will act as a SIP proxy (in...

    jimjim,

    The Quadro will act as a SIP proxy (in the case of remote extension) but it cannot act as a SIP server. It is a SIP client, but with that said, you can register to any SIP provider, if...
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    Yamin, Did you purchase this unit from Epygi?...

    Yamin,

    Did you purchase this unit from Epygi? If so I would recommend that you open a Technical Support Request on this issue so that we can gather all necessary information about your connection...
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    alraiky, Is this a polycom 301, 501 or 601?...

    alraiky,

    Is this a polycom 301, 501 or 601? What version of the firmware are you using on the Quadro? Have you reviewed any of our documentation on how to install an IP phone on the LAN side?
  14. Thread: CID not working

    by dancil
    Replies
    6
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    5,305

    alraiky, Who did you purchase your unit...

    alraiky,

    Who did you purchase your unit through? Have you contacted them to do more detailed troubleshooting? Can you verify that if you plug a normal phone into your PSTN line that you are in...
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