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    Thanks Levon. Would you happen to have any idea...

    Thanks Levon. Would you happen to have any idea when the new version will be released?
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    ACD Agent DND Timeout

    Is it possible to change the default ACD Agent Timeout? The system default seems to be 30 seconds. I'm currently using a QX200 with ACD licensed. When the agents change their status to "DND," it only...
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