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    Hello, When the E1/T1 Gateway makes a SIP call...

    Hello,
    When the E1/T1 Gateway makes a SIP call it will use the Codec settings from the Auto Attendant extn 00. Go to Extensions Management and then access the Codec settings using the link on the...
  2. Dan, From the Extensions Management page you...

    Dan,
    From the Extensions Management page you will simply click on the extn that you wish to configure for MER. From there, go to Caller Id Services and click on the link below MER. Now you can...
  3. Hello, Thank you for raising this valid and...

    Hello,
    Thank you for raising this valid and important question.

    As Epygi continually improves the product offering with the introduction of the new QX line of IP PBX and Gateways, we are...
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    Hi Jeremy, Toshiba has done interop testing with...

    Hi Jeremy,
    Toshiba has done interop testing with all of the Epygi gateways: (QuadroM E1/T1 GW, Quadro FXS 26 GW, Quadro FXO 4 GW). There have also been many successful installations already...
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    One of the key functions of the Quadro is the...

    One of the key functions of the Quadro is the Call Routing Table. It is flexible and very powerful, allowing you to create any dialing plan for reaching the other locations. Your plan for a 3 digit...
  6. Thread: Quadro 2x2

    by awhite
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    Hello, Thank you for posting. The...

    Hello,
    Thank you for posting. The unresponsiveness that you are seeing is not typical. I do not think it is a hardware problem since you had enough foresight to try the config on another unit. ...
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    Overhead paging systems

    Hi Jackie,
    There are several options on overhead paging. If this is a new installation then you can choose a SIP based product.
    Cyberdata (http://www.cyberdata.net/) has been one of the leading...
  8. Thread: No FXO lines ?

    by awhite
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    2,707

    Mike, We do thorough testing of each software...

    Mike,
    We do thorough testing of each software release before it it posted. The FXO's were tested. This is one of the most basic functions. Unfortunately, the PSTN lines that we used for testing...
  9. Thread: No FXO lines ?

    by awhite
    Replies
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    2,707

    Mike, I apologize for the delayed update on...

    Mike,
    I apologize for the delayed update on this. You're post was brought to my attention.

    You are correct, the 5.3.5 software release had a problem with the FXO ports. The release was removed...
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    Hi Daryl, The battery should last a very long...

    Hi Daryl,
    The battery should last a very long time- much longer than the period of time that you have had the unit. It's not field replaceable as it is soldered and it would also require you to...
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    Rod, I have updated your account to provide some...

    Rod,
    I have updated your account to provide some additional access. You should be abot to access documentation. Your level of access was determined at the time of registration. If you register as...
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    Mr Bagnoli, The whistling noise that you hear is...

    Mr Bagnoli,
    The whistling noise that you hear is an indicator that one of the two fans may not be working. This fan type was installed on some of the older Quadro models. We no longer use this fan...
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    Thank you for your input. These are excellent...

    Thank you for your input. These are excellent suggestions. Both have been noted and are currently under consideration as we plan for feature development.

    Regards,

    Andy White
  14. Michael, As you know, this is not the expected...

    Michael,
    As you know, this is not the expected behavior for a Quadro installation. This would not be acceptable to anyone. There can be many reasons for erratic voice quality such as bandwidth, the...
  15. Customers should NOT build their dialing plan...

    Customers should NOT build their dialing plan around using the Epygi SIP Server. The Epygi SIP Server is provided as a convenience so that customers can immediately begin making SIP offfice to...
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    Hello, Yes, it seems that this unit is very old....

    Hello,
    Yes, it seems that this unit is very old. I will send a separate email to discuss this issue.
  17. Hi Juan, You are correct, until March/2009 Epygi...

    Hi Juan,
    You are correct, until March/2009 Epygi offered free technical support for ALL Resellers. As much as we would have liked to have continued with this model, logistically, this was not...
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    Hans, IP Connection Doesn't exist is telling you...

    Hans,
    IP Connection Doesn't exist is telling you that an entry in the Call Routing was found for the digits that you dialed AND the Quadro is trying to place a call to that phone.
    You would also...
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    Accessing the 5.0 software

    Hi synaxis,
    I have sent you an email regarding your account. Please reply accordingly but it looks like your account is set correctly.

    Regards,

    Andy
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    5.0 SW Release

    Paul,
    The 5.0 s/w was posted and is available for the 2x and the 4x/16x. It is available in the software downloads area for each product.

    Can you please try to access this again and advise if...
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    End-user Support

    Hi wbsoul,
    Aram is correct in that Epygi's Sales and Support to end-users is provided through our Channel Partners. There should be a knowledgable Distributor or Reseller in your country that could...
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    Hi Paul, It's in the section labeled "Quadro...

    Hi Paul,
    It's in the section labeled "Quadro Performance and Diagnostics".

    Andy
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    Darren, One other suggestion- try turning off...

    Darren,
    One other suggestion- try turning off T.38 and then make sure that G.711 is the only available codec listed for the fax extn. If it works then it's probably the implementation of T.38...
  24. Thread: MER setup

    by awhite
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    Hi MJ, I see the problem why extn 40 doesn't...

    Hi MJ,
    I see the problem why extn 40 doesn't work for MER. Go to extn 40 and when you click Supplementary Services/Caller ID Based Services you will be on the page that has 2 entries: "Other...
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    Paul, Max Call Queue Appearance will determine...

    Paul, Max Call Queue Appearance will determine how many calls are presented to the phone. If it is set to 2, the phone can put the 1st call on hold and answer a 2nd call. The 3rd caller will stay...
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