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    Yes, you are right, Firmware upgrade/downgrade...

    Yes, you are right, Firmware upgrade/downgrade for Polycom's phones should be done separately from Quadro. It is described in manuals.

    But your initial question a little bit about other thing.
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    The absence of firmware is a normal occurrence in...

    The absence of firmware is a normal occurrence in this case. The phone just checking for existence of new firmware update, background pictures, directories etc. The firmware is about 90-100 MB for...
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