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Hi Synetric,

Do you see Hotcall Addin entry in Outlook disabled items list? Are you running Outlook as standard user or administrator?

Thanks,
Tigran

Invalid xml format
...
<methodName>>Services.CallProcessingService.subscr ibe</methodName>
...

double > after methodname

Hello,

Your subscription ID is incorrect(TYCO_13).
Use unique ID which contains only digits.

Regards
Tigran

Hi

It's strange that activeX upgrade doesn't help. Which CDR tool are you using?

Regards

If you are using CallControl activeX version below 5.3.0 , please upgrade it to latest version. You can download it from www.epygi.com

Regards
Tigran

Hi

Do you use CallControl ActiveX or XML RPC interface? Do you login to quadro as admin or extension?

Regards
Tigran

Hi

Just export regeistry key "HKEY_CURRENT_USER\Software\EPYGI\HotKeyCall\Dialing Rules" in e.g. hkc_dialplan.reg file, than import it on target machine.

Regards
Tigran

Hello
{"msg": "Authentication with 3pCC failed!"} message means 3PCC server can't authorize connection ( wrong username or password specified).

Here is the correct procedure to handle incoming call.
1. Request "Services.CallProcessingService.incomingcallhandling" methodcall for required extension with enable flag. Please refer documentation...

Hi.

Try to subscribe for CDR. I think it will help.

Regards
Tigran

Hi.

We found that there is problem in CallOriginated event while using vb.net 2008. The problem fixed and it will be included in the next release. The next release is expected to be published in...

Hi.

Please clarify what is your installed ActiveX version. Did you try to catch that event with CallControlTest application included in CallControl Pack?

Thanks
Tigran

hi,

If it is possible please upgrade your firmware to 5.1.x,
For SW 5.0.x use ActiveX 2.0.5.0 version, SW 5.1.x use ActiveX 2.1.2.0 version, which are placed on Downloads section at...

Hello.

What is your Quadro's firmware version?

Thanks
Tigran

Hello.

You can close calls which are created with CreateCall or handled by OnCallArrived event.
You can restrict outgoing calls by using routing rules with 3pCC check. Your 3pCC application...

Hi Storgerson

Please specify how did you compile the MIB file on Whatsup Gold 11?

Regards