How do I add distinctive ringing to an ACD group?
I am replacing a traditional call queue / MER group combination with an ACD call queue and as some agents are in multiple groups - they need a...
Type: Posts; User: mojoinst
How do I add distinctive ringing to an ACD group?
I am replacing a traditional call queue / MER group combination with an ACD call queue and as some agents are in multiple groups - they need a...