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Type: Posts; User: helspass

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  1. Replies
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    I found the issue by default the EHC user is...

    I found the issue
    by default the EHC user is admin with default password 19 !
    and NOT the admin password of the quadro !

    Bye Henri
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    819

    EHC connection failed

    Hello

    just trying Epygi Hotel Console

    I got Connection failed . the quadro is QX200 and firewall is set to low
    I use port 5000 as shown in userguide

    any idea ?
    Thanks for Help
    Best...
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    1,112

    child extension not connected

    Hi,

    when child extension is not connected
    the mother extension doesn't answer calls
    and VMS starts
    solution: remove child feature

    Rgds
    Henri Elspass
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    3,524

    Ok , i find out what happens the calling address...

    Ok , i find out what happens
    the calling address of agent should be the extension number of this agent
    then login/logout works fine
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    acd agent logon

    when dialing : *83
    quadro respond : incorrect id entered , please try again

    question : how a user can logon as an acd-agent ?

    thanks henri
  6. Replies
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    4,749

    Yes i thought about that, but epygi warns that...

    Yes i thought about that, but epygi warns that quadro can become unstable !
  7. Replies
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    Hello in fact my question was stupid i have...

    Hello

    in fact my question was stupid

    i have activated trial license and we can see that active subscriptions increase , each time a DCC software is launched

    BUT i am surprised by the great...
  8. Replies
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    Thanks Ashot the maximum subscription limit (...

    Thanks Ashot

    the maximum subscription limit ( BLF and MWI ) is 180 on a 4xi

    does the number of watched extensions , using DCC, be part of this limit ?

    best regaards
    Henri
  9. Replies
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    DCC capacity on Q4xi

    Hello

    what is the watched extension capacity on a quadro 4xi
    for both basic and pro DCC
    and the max per system

    Thanks
    Henri
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    4,270

    iOS 7.0.6

    iOS 7.0.6
  11. Thanks for this highlight Henri

    Thanks for this highlight
    Henri
  12. Replies
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    3,756

    check also new COS feature in latest firmware...

    check also new COS feature in latest firmware
    which make this more easy to maintain
    rgds
    Henri
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    Thanks Hrant that are good news, april is not so...

    Thanks Hrant
    that are good news, april is not so far
    rgds
    Henri
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    i'll recommend to use Epygi's Resource...

    i'll recommend to use Epygi's Resource Calculator, which gives interesting infos about quadros capacities
    rgds, Henri
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    iQall and iPhone contact list

    Hello

    using iqall on an iphone and dialing manually works well
    but when selecting contacts, the list is well displayed
    but as soon as you select one, the iqall application closes.

    has...
  16. New SIP intrusion detection in latest firmwares

    The behaviour of latested firmware has changed regarding SIP intrusion
    the detected intrusions are dropped, but the ip adress of hacker is no more copied in the blocked ip adress list of the...
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    3,870

    5.3.60 and iqall twinning

    hello

    this new feature , rises some questions :

    the relaese note indicates new iqall for iphone and android !
    is that true , iqall for android ?
    i found only the late 1.0.2 for iphone
    ...
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    sip.epygi.com ip address

    adress has changed from 75.54.85.200
    to 166.78.48.184

    is this definitive or subject to change again ?

    we have to change a lot of firewall rules
    to allow incoming calls from sip.epygi.com
    (...
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    thanks for info i suppose that watch adresses...

    thanks for info

    i suppose that watch adresses is PBX-* by default
    henri
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    New firmware 5.3.11 & 5.3.13

    i found following differences
    1/
    on Q2x and Q4x the DCC features are not listed on features.cgi page
    ( they are on a M32x )
    How to use featurestrial ?
    Would a valid DCC key accepted ?

    2/...
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    the best way to overcome this pb is to set the...

    the best way to overcome this pb is to set the firewall to medium (or high )
    and allow any ip in remote access with http protocol

    but make sure, all users have strong passwords
    ... and change...
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    I have a similar installation, but I use one IP...

    I have a similar installation, but I use one IP Line for each M3 phone, of course they all register with the IP adress of the snom base.
    see IP Line registration status below

    snom230...
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    you have to setup a routing rule for each...

    you have to setup a routing rule for each schedule
    and send all incoming calls to routing

    Henri
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    Global Speeddial directory

    I have a suggestion for futur enhancement :

    Add a "name field" in the directory
    and allow user to browse through the directory
    with a XML application launched form the IP-Phone

    many...
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    iQall and Firewall

    IMPORTANT NOTICE:
    iQall is using the management access port for sending the call request to Quadro. Therefore, be sure to keep that port open for iQall without compromising the Quadro security.
    ...
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