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  1. Replies
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    [SIP] Invalid SDP from terminator

    I'm moving our Epygy M32x (running firmware version 5.3.75) to a different location on a different subnet. Outgoing calls works as they should be, however external incoming calls are disconected as...
  2. allow call to be pickup whilst playing menu prompt to caller

    Brief is: Problem is our staff can take quite a while to answer calls so we want to play a promo msg and give the caller a a menu / choice to divert themselves whilst call is ringing the handsets.
    ...
  3. Hi Kev, Thanks for the tip, I'll take another...

    Hi Kev,

    Thanks for the tip, I'll take another look at it more closely.
  4. unable to pickup rining call on MER call after hanging up current call

    Our users reported the below problem I've looked everywhere and I can't seem to find the setting that is causing the issue.

    ext: 10 (is a MER which rings on ext 11 and ext 12 both are Snom 300 /...
  5. my few cents (as a customer) If the units are...

    my few cents (as a customer)

    If the units are way out of warranty (I don't mean by a couple of months) then fair enough about needing to buy the new QX. However one should be able to convert the...
  6. Hi Kev, You may be on to something! Thinking...

    Hi Kev,

    You may be on to something! Thinking about it the affected handsets were replacement ones purchased at around the same same time. The old one which the keypad faded didn't seem to have any...
  7. It appears I have managed to fix the (call drop...

    It appears I have managed to fix the (call drop on pickup) problem :)



    The details:

    Looking deeper into further into the wireshark trace I can see that there was some problem with codec...
  8. Further on this issue. I've managed to 'fix' most...

    Further on this issue. I've managed to 'fix' most of the affected snom phones by making the sip username (Line Settings->Line -> Username). I'm not sure why this made it worked when others have no...
  9. Hi Kev, That is what I'm going to do next,...

    Hi Kev,

    That is what I'm going to do next, just wanted some clue on what to look for. I will also be checking the UA log (saw mentioned in another thread). I su[pect is a config problem with the...
  10. Hi Kev, Sorry I kind of forgot to reply to you...

    Hi Kev,

    Sorry I kind of forgot to reply to you on this. Yes we are auto provisioning via DHCP Option 66 with TFTP pointing to the Eygi (one of the only way it can work in our environment). The...
  11. Call drops after random time - no call end Details listed in Call Statistics

    I'm trying to diagnose call drop issue for some Snom 320 handset (running firmware 8.4.35). These phones are auto provisioned by the Epygi (latest 5.3.64 firmware) via DHCP tftp settings.

    The...
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    Thanks Ashot. I was confused by the "Upload...

    Thanks Ashot.

    I was confused by the "Upload Universal Extension Recordings" wording of the option. I would suggest dropping the word Upload from the link name.

    For anyone else looking for...
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    Is this coming any time soon? Its not fun to have...

    Is this coming any time soon? Its not fun to have to go in to each and every extension to config this. Something like being able to mass config this how the codec etc can be done would be best....
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    based on what we used for the snom I tried the...

    based on what we used for the snom I tried the below and it seems to work.

    yealink.cgi?mac={mac}
  15. how to auto reboot snom phones after provisioning without manual confirmation

    I have the below problem with provisiong snom phones via DHCP

    I do a factory reset of the snom phone (version 8 firmware). It then pickups up HDCP and config settings as it should. However the...
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    you are looking for " Remote Extension Settings"...

    you are looking for " Remote Extension Settings" it can be found under the "Remote settings" under the extension setting.
  17. Replies
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    sounds like a NAT / vpn issue. Are the phones...

    sounds like a NAT / vpn issue. Are the phones that works at the same office with the ones that don't work?
  18. issue with picking up parked calls (gets disconected)

    We are having the below issue and I'm not sure where to look (epygi or snom).

    epygi M32x firmware: 5.3.61

    handsets are snoms
    handset A firmware: 7.3.27 (has been in the field for a very long...
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    yealink autoprovision dhcp option 67 setting

    We current autoprovision snom using the below dhcp option 67 Boot file name. Can someone tell me what the equivalent is for the yealink?

    snom.cgi?mac={mac}

    Thank you
  20. LevonD, Thank you for the reply. Are there any...

    LevonD,

    Thank you for the reply. Are there any plan for this feature. It is very much needed in a call centre screnario. Also there are system out there that have this already for sometime.

    Is...
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    With the newer firmware version, one can now...

    With the newer firmware version, one can now create routing rule using dns name. Just make sure to add it to the detination epygi so that it knows it alias (else it won't respond)
  22. While a caller is on hold / park listening to music / promo annoucement. Is it possib

    While a caller is on hold / park listening to music / promo announcement. Is it possible to give them the option of leaving a message or another choice to be diverted to another extension etc.
    ...
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    option to leave message during hold or park

    opps wrong forum section :(
  24. Replies
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    we currently have snom phones so this won't work...

    we currently have snom phones so this won't work for us. Also it doesn't ring while on hold.
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    LevonD, thanks for your reply but it does not...

    LevonD, thanks for your reply but it does not solve the problem of parking to the next free park ext
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