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Type: Posts; User: hrant

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  1. Replies
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    Hi GrantWilson, probably the support portal is...

    Hi GrantWilson,

    probably the support portal is not secure and therefore your antivirus doesn't allow. We will work on upgrading the security of our portal but meanwhile you can disable your...
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    4,347

    Hi Beaty56...

    Hi Beaty56

    Is your problem with redundancy fixed?
  3. Thread: Music on Hold

    by hrant
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    3,479

    could you try another MP3 player? The audio-in is...

    could you try another MP3 player? The audio-in is analog input and the MoH cannot speed up in QX. If the problem still persists submit the ticket to Epygi's tech support.
  4. there is no direct way to do what you want but...

    there is no direct way to do what you want but there is a trick you can probably use:
    - install iQall application on your mobile. It is free application (for iPhone or Android) you can download from...
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    what message you hear when dialing (00) to Auto...

    what message you hear when dialing (00) to Auto Attendant from extension?
    How you are calling to AA from outside, from SIP or FXO or ISDN?
  6. Hi Alistair.Campbell...

    Hi Alistair.Campbell
    1) two stage dialing in Call Routing table works only for FXS, FX0, ISDN and T1/E1 calls. For SIP calls it doesn't work.
    2) If 'Route all incoming SIP calls to Call Routing'...
  7. Actually, the call routing rules may consider the...

    Actually, the call routing rules may consider the calling number as well. You have to enable the "Filter on Source / Modify Caller ID" checkbox on the first page of the call routing wizard and then,...
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    4,767

    Epygi will offer soon the Holiday and other...

    Epygi will offer soon the Holiday and other special day scheduling, we are working on that currently.
  9. Yes, it is possible. Login entering the...

    Yes, it is possible. Login entering the "Conference ID" for Username and the conference moderator's password for login Password.
    Moderator's password is being configured on "Conference Properties...
  10. Thread: Echo issue

    by hrant
    Replies
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    1,761

    Try to reduce the transmit gain on IP phone or...

    Try to reduce the transmit gain on IP phone or FXO port of Quadro6L. If it doesn't help then get in touch with Epygi's tech support.
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    the existing iQall has a few problems with iOS7...

    the existing iQall has a few problems with iOS7 one of them being the problem mentioned by you. The new version with fixes and improvements will be available on the Apple Store in April.
    Sorry for...
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    Hi Henri, what iOS version you are using on...

    Hi Henri,

    what iOS version you are using on your iPhone?
  13. Your observation is correct. In the latest...

    Your observation is correct. In the latest firmware versions an additional security measure is added to SIP IDS. If the SIP IDS is enabled, the inbound SIP messages are being scanned and dropped if...
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    Hi Henri, The applications are not published...

    Hi Henri,
    The applications are not published yet. Planning to have them on App Stores (Apple and Google) in April.
    The beta version of iQall for iPhone (iOS 6 and higher) is available now. if you...
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    4,295

    SIP tunnel has noting to do with IP phones/lines....

    SIP tunnel has noting to do with IP phones/lines. Take a look at the SIP tunneling document at the following link:
    http://support.epygi.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=1836...
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    2,090

    No, unfortunately it is not possible.

    No, unfortunately it is not possible.
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    1,960

    Connect your fax machine to one of the analogue...

    Connect your fax machine to one of the analogue ports of M8L. Then go to Users -> Extensions Management GUI page, choose the extension attached to that analogue port and click on the Codecs link in...
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    What throughput do you mean? If you are asking...

    What throughput do you mean? If you are asking about the max number of concurrent calls then it is 45.
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    Option 1. Assign the DID number to your extension...

    Option 1. Assign the DID number to your extension as a SIP User Name (on SIP Registration Settings page of extension)
    Option 2. Create a virtual extension (without any line connected to it) and...
  20. Please check how frequent were those registration...

    Please check how frequent were those registration attempts. If 3 or more attempts in a second then the malicious IP should have been blocked automatically. Otherwise, it will not.
    If you manually...
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    Not sure if you need to configure anything in...

    Not sure if you need to configure anything in call routing for your scenario.
    I assume you are receiving the calls made to "one incoming number" on some Quadro extension. Configure Many Extension...
  22. 1) If the SIP trunk is configured on Quadro using...

    1) If the SIP trunk is configured on Quadro using VoIP Carrier Wizard then in Extensions Management you will find an extension bound with that trunk. That extension should be registered on SIP...
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    1,872

    Analogue lines cannot be plugged into ISDN ports...

    Analogue lines cannot be plugged into ISDN ports of Quadro4xi. You either have to use converter or replace your 4xi with the device having FXO ports (for example, Quadro2x2).
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    you can create a virtual extension with G726-40...

    you can create a virtual extension with G726-40 codec only and use that extension in the "use extension settings" of the routing rule.
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    In which log file you see the "Temporary...

    In which log file you see the "Temporary unavailable" message?
    Disabling the FXO ports not connected to PSTN lines is not required but desirable. However, the error message has nothing to do with...
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