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This seems to be related to this problem:
when we call a mobile number we get the audio message

Your account balance is insufficient to place your call to that destination

then the call is...

The system hung whilst the boss was making a call.
The call dropped and he couldn't make another.
The GUI was not responding at all, although ping was responding.
I power cycled the box and now...

we are a very small company
we have a quadro2x and VOIP snom phones in the office
Would it be possible for users to make phone calls from home ?
e.g. from a softphone such as QCM
Do we need a VPN...