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Hello Ameerjaiswal.

Hope you are doing well.

Could you add home office private IP address in NAT Exception list?
TO do so navigate TELEPHONY-->NAT TRAVERSAL-->EXCEPTION and add it.

Thanks....

Dear Thodgen,

Yes it’s expected behavior. That after dial timeout the call should be established without pressing # or Send softkey.
How did you configure Polycom VVX phones with Epygi device?...