Search:

Type: Posts; User: Dataworks

Page 1 of 2 1 2

Search: Search took 0.01 seconds.

  1. Replies
    1
    Views
    2,591

    Resolution

    After working with support we came up with a resolution that I thought I should share: customer has a QX50 with firmware 6.1.30 and incoming calls are coming from FXO ports
    1. Create a routing rule...
  2. Replies
    1
    Views
    2,591

    Forward to answering service

    Hi, we have a customer who runs a doctors office and when they close the office (lunch, end of day, etc.,) they want to forward all incoming calls (FXO and SIP) to an answering service. When they...
  3. Replies
    2
    Views
    3,819

    Thanks Davit. When you say give permissions to...

    Thanks Davit. When you say give permissions to Epygi, are you referring to the user "FTP_User" or a different user? The FTP_User does have full control rights to the folder
  4. Replies
    2
    Views
    3,819

    M8L FTP issue

    I have a call recording box configured to record all calls then send the calls to a server in our environment via FTP. I can navigate to the FTP site in both IE and Windows Explorer...
  5. Replies
    0
    Views
    2,161

    IP Reservations

    Hi. I would like to reserve some IP addresses that fall within the DHCP range. Quadro M8L is acting as DHCP server, handing out IP's from 192.168.1.180 - 192.168.1.221 and I want to reserve three...
  6. Replies
    1
    Views
    2,532

    Extend length of time for dialing

    Hi, I have received a couple of requests to extend the amount of time a person is allowed to make a call before the call times out. For example, end user starts to dial a number, pauses while dialing...
  7. Replies
    4
    Views
    5,242

    I have achieved this by creating three route...

    I have achieved this by creating three route rules and two auto attendants. AA-1 at Extension 956, AA-2 at Extension 957. AA-1 is for holidays and weekends, AA-2 is for business hours. Incoming...
  8. Replies
    1
    Views
    3,430

    Faxing thru Epygi

    Sorry for what may be a very basic question, but I can't find info anywhere. How do I setup inbound and outbound faxing thru a Cannon Imagerunner 2545 (or any MFP). Scenario: I can port fax number to...
  9. Replies
    5
    Views
    6,570

    Hi Ashot, Can you tell me what the CR rule...

    Hi Ashot,

    Can you tell me what the CR rule would look like? For example: my extension, 103, has a SIP user name of 14015551212. How should I create my rule? Thanks!
  10. Replies
    1
    Views
    2,216

    This request has come up again: does anyone have...

    This request has come up again: does anyone have a suggestion?
  11. Replies
    3
    Views
    2,040

    Thanks, hrant. Don't beleive it is a phone issue...

    Thanks, hrant. Don't beleive it is a phone issue as it occurs across multiple handsets of different model number (snom 320 and 720). Trying to work with SIP provider now, need to run Wireshark to...
  12. Replies
    3
    Views
    2,040

    Outgoing call issue

    Hi,

    Having an intermittent issue with outgoing calls where the caller hears a loud screeching noise upon call completion. It is so loud that the caller disconnects and then redials. Call will go...
  13. Replies
    1
    Views
    4,959

    Pre-install customer document

    Hi all,

    I am putting together a pre-install document for my customers to fill out so that we can configure the system as much as possible prior to onsite install. Anyone have a doc that they want...
  14. Replies
    1
    Views
    1,905

    Resolved

    For some reason my router was redirecting calls thru different ports. Removed router and configured Epygi as the router which resolved the issue
  15. Replies
    1
    Views
    1,905

    Incoming call problems

    I am having two problems with incoming calls:
    1. If I go to an auto-attendant, the caller never hears the AA greeting, line goes dead
    2. If I set unconditional call forwarding on, the call must be...
  16. Replies
    3
    Views
    2,009

    Thanks. My mistake was I had the phone IP, not...

    Thanks. My mistake was I had the phone IP, not the Quadro. Logs in now
  17. Replies
    3
    Views
    2,009

    HotCall and HotKeyCall fail to connect

    I just installed both of these applications and neither will connect. The documentation states that the listening port is contained within a hidden page, however it doesn't state which one. Two...
  18. Replies
    2
    Views
    2,053

    Yes, the device is connected to the audio in...

    Yes, the device is connected to the audio in jack. If it was in the audio out jack I would expect that we wouldn't hear the MOH at all
  19. Replies
    2
    Views
    2,053

    MOH poor sound quality

    We have an M8L with a digital device connected to the Audio In for MOH. Customer reports that sound qualtiy is very poor (had same complaint with stored music). Are there any settings that can be...
  20. Replies
    1
    Views
    2,216

    Intercom several phones at one time

    Good day, we have a situation where we have an epygi M8L with 8 snom 320 phones that are configured within a paging group. User press a function key that dials the extension and then user makes a...
  21. Replies
    1
    Views
    2,202

    Resolution!

    It seems that there is a problem with the snom firmware that we are running. Either install the 8.4.34 (currently in BETA) or roll back to 8.4.31
  22. Replies
    1
    Views
    1,718

    Watched Extensions from remote phone

    I have a snom 320 (firmware version 8.4.32) that is configured as a remote extension. I would like it to be able to "watch" extensions that are not remote so I can determine if another user is on a...
  23. Replies
    1
    Views
    2,202

    Watch Ext indicator light staying lit

    New one for us. Quadro M8L with 4 FXO lines and 8 snom 320 phones. All 8 phones are identified in a ring group (extension 330) with incoming calls going to ext. 330. Each phone is also programed thru...
  24. Replies
    1
    Views
    2,443

    "No Work Today" annoucement

    Hi folks, I am trying to figure out a way to setup a message for employees that call in to determine if the plant will be open on a particular day. For example, tomorrow there will be inclement...
  25. Replies
    4
    Views
    3,572

    hrant: thanks for the reply. I am actually going...

    hrant: thanks for the reply. I am actually going to visit the customer site today for a survey and will have a better idea on how their system is configured
Results 1 to 25 of 30
Page 1 of 2 1 2