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Type: Posts; User: ashotar

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  1. Replies
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    David, First you need to login to the support...

    David,

    First you need to login to the support portal to be able to log a TSS ticket.
    You have an active account in Epygi support portal(with the same username "davidreddington"). So you don't...
  2. Replies
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    Hi David, Actually you'd be able to configure...

    Hi David,

    Actually you'd be able to configure 16 extensions in a single MER group, independent how many MER Groups do you have.
    Do you any other addresses in that virtual extensions(not caller ID...
  3. Replies
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    2,853

    Hello Dyn DNS on the Quadro updates on the Dyn...

    Hello

    Dyn DNS on the Quadro updates on the Dyn DNS server is't own IP address(assigned to it's WAN) and not the public IP assigned to the NAT in front of the Quadro.

    Thanks.
  4. Replies
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    3,238

    Hi, What is firewall policy on the Quadro?...

    Hi,

    What is firewall policy on the Quadro?
    Make sure you have enabled the rule.
    Go to "System"->"Networking Tools" and try pinging to sip.skype.com.

    AshotAr.
  5. Replies
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    5,559

    Hi, Options are nothing related call setups....

    Hi,

    Options are nothing related call setups.
    As I understand you want to use QuadroFXO to receive calls from FXO and send them to the elastix over SIP and vise versa.
    Simply all you need is to...
  6. Replies
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    Hi comdiftelecom, It isn't that hard to...

    Hi comdiftelecom,

    It isn't that hard to understand:)
    Any device has it's manuals as well as Quadro, installation guide, admin and user manuals.
    You have a main number, and most likely ITSP...
  7. Replies
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    16,835

    Hello Abu, Well, it seems to me your account...

    Hello Abu,

    Well, it seems to me your account status is is not privileged for access to "Downloads" section. You need to register at least one Quadro(serial number) in order to be able to access...
  8. Replies
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    Hello, Sorry, here is the link to that thread....

    Hello,

    Sorry, here is the link to that thread.
    http://support.epygi.com/forum/showthread.php?t=2278&highlight=callback

    Thanks,
    Ashot.
  9. Replies
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    Hello, Please open this link and have a look...

    Hello,

    Please open this link and have a look at this thread, seems this is what you were looking for.

    Regards,
    Ashot.
  10. Replies
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    Hello Brian, 1. Activate remote extension...

    Hello Brian,

    1. Activate remote extension functionality on Quadro
    2. Configure a SIP phone as a Quadro Remote Extension

    1. Enter to "Extensions Management", select extension and click edit....
  11. Replies
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    Hello, You don`t need to check "Route all...

    Hello,

    You don`t need to check "Route all incoming SIP calls to Call Routing". Even if this checkbox not selected, Quadro will first search the incoming SIP address in the Extensions Management...
  12. Replies
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    Hi cit, Let me know your LAN and WAN subnets....

    Hi cit,

    Let me know your LAN and WAN subnets. As far as I understood 192.168.101.0/24 is your WAN subnet, then what subnet is your LAN? Additional, I want to add, that outbound restriction is only...
  13. Replies
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    Hi Artur, I have tried to play with SNTP and I...

    Hi Artur,

    I have tried to play with SNTP and I can say, that everything works correct.

    Regards,
    Ashot Ar.
  14. Hello, If you wish to enable "Route all...

    Hello,

    If you wish to enable "Route all incoming SIP calls to Call Routing" you`d need to add routing records for each DID. But you can define these DIDs on extansions as SIP user name as well....
  15. Replies
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    Hi, I think the thing is in NAT Traversal...

    Hi,

    I think the thing is in NAT Traversal settings. Try to make correct configuration of NAT.

    Thanks,
    Ashot.
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    Hello Welcome to forum. This problem can be...

    Hello

    Welcome to forum.
    This problem can be happen if no IP Phone registered on the IP Line wich you are calling.
    Look on Nat Traversal Settings, and try to make correct configuration.
    ...
  17. Replies
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    Hi Ross Nice to know that problem is...

    Hi Ross



    Nice to know that problem is solved.

    Ashot.
  18. Replies
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    Hi Kelly As i see you want to find a way to...

    Hi Kelly

    As i see you want to find a way to make calls between two Quadros. If so you have to just create call routing records to rout call from one side to other. You need to enter Telephony ->...
  19. Replies
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    Hi Ross, I still think that SIP message "Bad...

    Hi Ross,

    I still think that SIP message "Bad Request" you got is not from Quadro. You can see in you attached log, that Quadro indictes it's User-Agent in it's massages. There is another account...
  20. Replies
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    Ross In the last zip file you have attached...

    Ross

    In the last zip file you have attached SIP User Agent log. Previously attached .pdf is normal log, there is no any information about your failure. Try to reproduce SIP Registration failure...
  21. Replies
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    Try to send SIP Registration log

    Try to send SIP Registration log
  22. Replies
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    Hi Ross, To download system logs you need to...

    Hi Ross,

    To download system logs you need to enter System->Diagnostics and then click to "Show System Logs" link, or enter the following address` ip/systemlogs.cgi. Go to "System Logs Settings"...
  23. Replies
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    Hi Ross, Are you sure that Bad Request replay...

    Hi Ross,

    Are you sure that Bad Request replay comes from quadro? Quadro implemented such, that in it`s replay message quadro indicate the user agent as quadro.
  24. Replies
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    Hi Lee, Is there any possibility that routers...

    Hi Lee,

    Is there any possibility that routers suddenly releases opened sessions to quadros?

    Thanks,
    Ashot.
  25. Replies
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    Hi To check is filter enabled on the rule,...

    Hi

    To check is filter enabled on the rule, enter to CRT, there is "Source Number Pattern/Caller ID Modification" column in the route table. You can see whether the filter enabled. You can edit...
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