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we have a customer with two sites and they want to run off one main Quadro (M12Li) with remote extensions at the 2nd site, but have a Quadro at the for failover purposes.

Each site has its own...

If you are using QCC be aware that after upgrading a Quadro to firmware release 5.2.46 or higher you may encounter connection problems.

QCC appears to use the new admin "phone access password" to...

Thanks for the reply, have got the incoming DDIs routing correctly now.

We have configured a Quadro 4Li to work as an ISDN gateway with a legacy PBX. All ISDN ports are configured in Network mode and incoming calls are successfully forwarded to the PBX.

The question I...

Firmware version 5.1.27 appears to have the missed call feature included as one of the new features listed was - Reason header in SIP CANCEL message (prevents the call from being reported as "missed"...

David

The parameter is only available in a .cfg file

Harry

David

I will request the feature request via EFL, but is there a temporary way to achieve this before the feature gets implemented? The customers want to have the directory list loaded onto their...

We have two customers that want to maintain central directory lists and have them uploaded to their Aastra handsets (mainly 55i and 57i)

Now that you have introduced the phone templates can you...

Andy

The Camrivox trial went well (now on fully licenced s/w) and the integration with Salesforce is very good. The users are now able to manage calls through Salesforce (accept, decline, transfer...

I have found out what the problem is.

Apparently the Voice Mail Profile feature does not work (known bug) if you route PSTN calls direct to the CRT. For the time being incoming calls need to route...

Craig

Thanks for the reply.

I was just trying the get the Voicemail Profiles functionality working as it would be a good solution with this particular installation, but if I can't get it...

I am having trouble getting Voicemail Profiles to work.

We have a scenario where incoming ISDN calls go to the main reception phone (extension 16) during the day and then straight to extension 16...

There are two separate LANs; one for PCs (192.168.x.x) and one for IP phones (172.25.x.x).

All Phones are on the Quadro LAN and the WAN connects to a dedicated ADSL connection for the VoIP...

What particular information do you want me to provide?

Harry

Has anyone had any hands on experience in trying to integrate 3PCC with the Sales Force CRM software?

One of our customers has a 4x and Aastra handsets and wants to initiate calls through Sales...

Hi

We are having problems getting a paging group to work on a 4xi-3bri We can add up to 4 extensions without any problems, but when we add a 5th extension paging does not work.

I think the...

Kevin

Is there a way to show the public directory entries on Aastra handsets (mainly 9133i and 55i/57i)?

Harry

I would like to see an easier way of accessing shared voicemail boxes from internal extensions.

Some of our customers have hunt group extensions (using MER) that divert to voicemail when nobody...

I have isolated the problem to the Aastra 57i Ring Splash feature.

When this is enabled on the 57i no ringing tone is generated when calling BLF monitored extensions. However when I disable...

Kevin

Enable firmware version control is enabled on the 2x, so all the Aastras are running with the correct firmware level (2.2.0.166).

The 57i (ext 35) has been auto configured via the 2x and...

I have got a Quadro 2x (firmware 4.1.58) set up with a Aastra 53i, 55i and 57i handsets.

An Aastra 57i is set up as a receptionist extension and it monitiors two other extensions using the BLF...