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Hi John,
There are a couple of ways to do this but the easiest is to go to the extn User Settings and then the Account Settings to find the option to password protect for outgoing calls. It will...

Please refer to the End of Life document available on the Epygi Support Portal.

Hello,
When the E1/T1 Gateway makes a SIP call it will use the Codec settings from the Auto Attendant extn 00. Go to Extensions Management and then access the Codec settings using the link on the...

Dan,
From the Extensions Management page you will simply click on the extn that you wish to configure for MER. From there, go to Caller Id Services and click on the link below MER. Now you can...

Hello,
Thank you for raising this valid and important question.

As Epygi continually improves the product offering with the introduction of the new QX line of IP PBX and Gateways, we are...

Hi Jeremy,
Toshiba has done interop testing with all of the Epygi gateways: (QuadroM E1/T1 GW, Quadro FXS 26 GW, Quadro FXO 4 GW). There have also been many successful installations already...

One of the key functions of the Quadro is the Call Routing Table. It is flexible and very powerful, allowing you to create any dialing plan for reaching the other locations. Your plan for a 3 digit...

Hello,
Thank you for posting. The unresponsiveness that you are seeing is not typical. I do not think it is a hardware problem since you had enough foresight to try the config on another unit. ...

Hi Jackie,
There are several options on overhead paging. If this is a new installation then you can choose a SIP based product.
Cyberdata (http://www.cyberdata.net/) has been one of the leading...

Mike,
We do thorough testing of each software release before it it posted. The FXO's were tested. This is one of the most basic functions. Unfortunately, the PSTN lines that we used for testing...

Mike,
I apologize for the delayed update on this. You're post was brought to my attention.

You are correct, the 5.3.5 software release had a problem with the FXO ports. The release was removed...

Hi Daryl,
The battery should last a very long time- much longer than the period of time that you have had the unit. It's not field replaceable as it is soldered and it would also require you to...

Rod,
I have updated your account to provide some additional access. You should be abot to access documentation. Your level of access was determined at the time of registration. If you register as...

Mr Bagnoli,
The whistling noise that you hear is an indicator that one of the two fans may not be working. This fan type was installed on some of the older Quadro models. We no longer use this fan...

Thank you for your input. These are excellent suggestions. Both have been noted and are currently under consideration as we plan for feature development.

Regards,

Andy White

Michael,
As you know, this is not the expected behavior for a Quadro installation. This would not be acceptable to anyone. There can be many reasons for erratic voice quality such as bandwidth, the...

Customers should NOT build their dialing plan around using the Epygi SIP Server. The Epygi SIP Server is provided as a convenience so that customers can immediately begin making SIP offfice to...

Hello,
Yes, it seems that this unit is very old. I will send a separate email to discuss this issue.

Hi Juan,
You are correct, until March/2009 Epygi offered free technical support for ALL Resellers. As much as we would have liked to have continued with this model, logistically, this was not...

Hans,
IP Connection Doesn't exist is telling you that an entry in the Call Routing was found for the digits that you dialed AND the Quadro is trying to place a call to that phone.
You would also...

Hi synaxis,
I have sent you an email regarding your account. Please reply accordingly but it looks like your account is set correctly.

Regards,

Andy

Paul,
The 5.0 s/w was posted and is available for the 2x and the 4x/16x. It is available in the software downloads area for each product.

Can you please try to access this again and advise if...

Hi wbsoul,
Aram is correct in that Epygi's Sales and Support to end-users is provided through our Channel Partners. There should be a knowledgable Distributor or Reseller in your country that could...

Hi Paul,
It's in the section labeled "Quadro Performance and Diagnostics".

Andy

Darren,
One other suggestion- try turning off T.38 and then make sure that G.711 is the only available codec listed for the fax extn. If it works then it's probably the implementation of T.38...