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  1. Replies
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    Hello, Due to moving of some Epygi servers the...

    Hello,

    Due to moving of some Epygi servers the IP address of SIP, NTP, STUN servers has changed but it's not going to be changed again.
    Sorry for inconvenience,
    Aram.
  2. Hi, Glad to hear...you are welcome. BTW. You...

    Hi,

    Glad to hear...you are welcome.
    BTW. You configure you system events to receive an email or sms notification when SIP IDS(Intrusion Detection System) blocks some IP address. Go...
  3. Hello, Probably the IP address of your ITSP...

    Hello,

    Probably the IP address of your ITSP (2Talk) is in the "Blocked List" of "Filtering Rules" and thus the Quadro can't send packets to the mentioned host. To check it login to the Quadro,...
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    Hello, Create some "PBX-Voicmail" routing rule...

    Hello,

    Create some "PBX-Voicmail" routing rule like below and use the rule to transfer the calls to voicmailboxes directly. For instance, by dialing 315 you will reach the voicmailbox of ext.15. ...
  5. Hi Vernon, What a phone is attached to the...

    Hi Vernon,

    What a phone is attached to the ext.118. Is it running the recommended firmware version by Quadro? Also try to set "SRTP Policy" as "Make and accept only unsecure calls" on ext.138 and...
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    Do you see the HotCall Add-In at the top of your...

    Do you see the HotCall Add-In at the top of your Outloook screen(under Add-Ins)? Did you delete the old plug-in before installing the new 2.0 version? I would suggest to do the following. Uninstall...
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    Hi Synertic, There shouldn't be any problem...

    Hi Synertic,

    There shouldn't be any problem with win 7 x64 and Outlook 2013 x86(32bit). Could you describe the issue with more details which you are experiencing on the new 2.0 HotCall Add-In...
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    Hello, Yes Doug exactly, it will ring on all...

    Hello,

    Yes Doug exactly, it will ring on all the phones where SLA is attached and there is no way to set for certain ones.
    I think it goes out from the scope of Key System Emulation concept.
    ...
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    Hello All, The new 2.0 version of HotCall...

    Hello All,

    The new 2.0 version of HotCall Add-in is now available for both x64 and x86 systems under "Support Center ? Downloads ? Software Applications ? HotCall Add-In ? Software".

    Regards,...
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    Hello, Login to the Quadro and open the...

    Hello,

    Login to the Quadro and open the "Telephony->SIP Settings" page to see the current SIP UDP port. The TCP and UDP ports may be the same, don't be confused with it. So, for the SIP UDP port...
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    Hello, First, login to the Quadro and under...

    Hello,

    First, login to the Quadro and under "Telephony->Key System Emulation" configure your SLA(Shared Line Appearance) lines according to your sip account. Then, go to "Telephony->Line...
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    Hello Jab, It might that in the mentioned period...

    Hello Jab,
    It might that in the mentioned period it wasn't working as well. As I already said you can contact Epygi support to get a new firmware where the issue is already fixed.

    Thanks,
    Aram.
  13. Hi Krs, For this option you would better ask...

    Hi Krs,

    For this option you would better ask Yealink support as it's functionality of the phone. PBX has nothing related to this. For example Snom phones mask the inputed DTMFs by *. I think it's...
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    You are welcome. Enjoy Quadro features. ...

    You are welcome. Enjoy Quadro features.

    Thanks,
    Aram.
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    Hello, The thing is when the 5.3.22 release...

    Hello,

    The thing is when the 5.3.22 release was going to be published Clickatell worked just fine. I guess they changed their security requirements when the 5.3.22 release had been already...
  16. Where the user types in and where it appears?...

    Where the user types in and where it appears?
    Only the administrator of Quadro is privileged to configure these settings.
    Please try the feature if it is what you want and then ask if you have any...
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    Hello, Since Clickatell has changed its...

    Hello,

    Since Clickatell has changed its security support to TLSv1 against Quadro's SSLv2 the secure connection can't be established for sending SMS. By default Quadro uses security transport for...
  18. Hello Krs, Under "Telephony->Call...

    Hello Krs,

    Under "Telephony->Call Routing->Local AAA(Authentication, Authorization, and Accounting) Table" configure a desired "Authentication" method and then edit the rule which you want to...
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    Hello, Create another CR rule for those...

    Hello,

    Create another CR rule for those extensions and there under "Caller ID Modification" set "Number of Discarded Symbols:" 99 (it will discard all symbols) and put the main number 8414100 into...
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    Hello, No you can't. What is the sense to put...

    Hello,

    No you can't. What is the sense to put them into the same network? You can put the Quadro's WAN with pcs and phones into the subnet of your firewall(I assume it's a router as well.)
    ...
  21. Hello, Are you still experiencing the problem?...

    Hello,

    Are you still experiencing the problem?
    If it's possible to ping the server it means that the host name is resolved by Quadro DNS and probably the problem is in the firewall configs. Make...
  22. Thread: DID setup

    by AManukyan
    Replies
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    1,653

    Hello, In this case you would better create...

    Hello,

    In this case you would better create some virtual extension and under "General settings->Sip Settings" of that extension put your DID number as "User Name" and the account's password as...
  23. Thread: AA timeout

    by AManukyan
    Replies
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    1,542

    Hello, Try to achieve this config by using the...

    Hello,

    Try to achieve this config by using the "Find Me/Follow me" feature instead of "Many extension Ringing".
  24. Hello, Is it possible to ping the SIP servers...

    Hello,

    Is it possible to ping the SIP servers from the Quadro when the Firewall is to high? You can check under "System->Networking Tools".
    FYI. Addresses of DNS servers aren't blocked at all on...
  25. See under fixed issues of the release notes FW...

    See under fixed issues of the release notes FW 5.1.39 for 2x(Support Center » Downloads » IP PBX Products » Quadro2x, 2xi » Software » Release Note for Quadro2x 5.1.39).
    Yes you are right it was a...
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