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View Full Version : Fax machine issue.



paulk
03-25-2008, 04:16 AM
Hi guys,
just have a little issue with a fax machine from a customer with a Quadro 16xi. The fax machine is connected to FXO line 16. It has been working without a problem up until I got the complaint that they can't send or recevie faxes. They connect to the PSTN via ISDN which are fine.

I tested by calling the fax line from my phone and asked the customer could they hear the call ringing on the fax machine. They said yes but the Fax machine didn't pick up/ Answer.

Is there anything else I can check before I have to make a site visit? I'm suspecting it's the fax machine thats to blame.

Thanks again,

Paul