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helspass
02-14-2018, 08:36 AM
Hi,

when child extension is not connected
the mother extension doesn't answer calls
and VMS starts
solution: remove child feature

Rgds
Henri Elspass

note: QX20 running 6.1.50

Tigran_Gagiyan
02-15-2018, 08:04 AM
Hi
Yes you are right if one of the children is not registered system connects the call to the VM of parent extension.
As workaround i can suggest you to disable "Parent-Child" option and use one of "Caller ID Based Services", you can use "Many Extension Ringing" or "Unconditional Call Forwarding" or "Find Me / Follow Me" service depending on your setup.

Thanks,
Tigran